Terms & conditions

By using our website you accept these terms & conditions

By using our Website, visiting any pages on it, or reading or accessing its content (including any Documents, Training Courses, or E-learning Materials), you are confirming that you are happy with the content of this document, that you accept these Terms & Conditions (and our Privacy Notice), and that you agree to comply with everything contained within them.

If you do not agree to these Terms & Conditions, you must not use our Website.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms & Conditions, and that they comply with them.

We would recommend that you save a copy of these Terms & Conditions for future reference.

There are other rules that may apply to you

As well as everything in this document, these Terms & Conditions refer to the following additional rules, which also apply to your use of our Website:

• Our Privacy Notice, which explains how we collect, use and store your personal data.
• Our Cookie Policy, which sets out information about the cookies we use on our Website.
• If you purchase equipment or consultancy services from us, you will be subject to our standard terms and conditions (“HR Wallingford Standard Terms & Conditions”), which is a separate document to these Terms & Conditions. 

These Terms & Conditions also contain an acceptable use policy relevant to your use of our Website, and also cover the purchase of our Training Courses and our E-learning Materials from our Website. 

We may make changes to these Terms & Conditions

We may choose to amend these Terms & Conditions from time to time. Every time you wish to use our Website, please check these Terms & Conditions to ensure that you understand the rules that apply to you at that time. These Terms & Conditions were most recently updated in April 2026, when we changed the following:

• We redrafted these Terms & Conditions to provide you with some additional information throughout. 

We may transfer our agreement to someone else

We may transfer our agreement and the rights and obligations granted under these Terms & Conditions to another organisation – This would most likely only happen if we transfer ownership or operation of this Website to another company (we have no plans to do this at the moment). 

We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under our agreement.

We may make changes to our website and we may maintain it

We may also choose to update and change our Website from time to time too. These changes may reflect changes to our services, the projects with which we are involved, our Documents, our Training Courses or our E-learning Materials, our users' needs, or our business priorities. 

When we decide to make some changes to the Website, or if we plan on carrying out some necessary maintenance, we will try to give you reasonable notice of any major changes or interruptions in case the Website is not accessible whilst we are updating it.

We may suspend or withdraw our Website

Our Website is made available to you free of charge, including access to our Documents. However, some of the Training Courses and E-learning Materials require payment from you in order for you to attend or have use of them.

We do not guarantee that our Website, or any content or Documents on it (as well as Training Courses or E-learning Materials that may have been paid for), will always be available to you or be uninterrupted when you use it or try to access information contained on it. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons, but we will try to give you reasonable notice of any such suspension or withdrawal.

You must follow our Acceptable Use Policy

When you use our Website, you must comply with the standards below in spirit as well as to the letter. We will determine, in our discretion, whether your use of our site breaches these acceptable use standards. 

You may of course browse our Website at your leisure, and view and use our Documents in accordance with these Terms & Conditions. 

However, you may not use our Website, Documents, Training Courses or E-learning Materials:

• In any way that breaches any local, national or international law or regulation. 
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• In any way that is in contravention of these Terms & Conditions. 
• In connection with any third party content:
  • That gives the impression that the content emanates from us;
  • Likely to deceive any person;
  • That breaches any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • Containing illegal content or promotes any illegal content or activity;
  • That infringes any copyright, database right or trade mark of any other person;
  • That is obscene, offensive, hateful or inflammatory;
  • That is defamatory of any person;
  • For the purpose of harming or attempting to harm minors in any way;
  • To bully, insult, intimidate or humiliate any person;
  • That is likely to harass, upset, embarrass, alarm or annoy any other person;
  • To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards;
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • That advocates, promotes, incites any party to commit, or assists any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
• In connection with any illegal third party content, including, but not limited to, content that involves:
  • Fraud and financial offences;
  • Proceeds of crime offences;
  • Foreign interference offences.
• In connection with the advertising of any third party product or service, including the promotion of links to other websites.
• In connection with hidden advertising, including where a content creator has been paid or otherwise has an incentive to endorse a third party product or service but does not clearly identify the content as advertising.
• In connection with content relating to fake reviews, or reviews that conceal that the reviewer has been incentivised in some way to post the review, or where the review contains information that is false or misleading.

How you may use Documents on our Website

We have a lot of content on our Website that we hope you will find interesting and informative, including brochures, reports, accounts, and news articles (“Documents”). These Documents may be used by you, provided that:

• Use of such Documents is for information purposes;
• Use of such Documents shall be for non-commercial or personal/internal purposes only, and will not be copied or posted on any network computer or broadcast in any media without our written consent, and;
• No modifications of any Documents are made without our written consent. 

Use of our Documents for any other purpose, or for any purpose not in accordance with these Terms & Conditions, is expressly prohibited and may result in legal action being brought against you by us.

You may download extracts of any Documents from our Website for non-commercial or personal/internal purposes only, and you may draw the attention of others within your organisation to our Website or the Documents that appear on it.

You must not modify digital copies of any Documents you have downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

You must not use any part of our Website or the Documents on our Website for commercial purposes without obtaining a licence to do so from us or our licensors – This includes any text, illustrations, photographs, video or audio sequences, or any graphics.

If you copy, download, share or repost any part of our Website or the Documents on our Website in breach of these Terms & Conditions, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of any part of our Website or the Documents you have made (except that you are permitted save a copy of these Terms & Conditions for future reference).

Finally, please note that we make no representations about the suitability or correctness of the information contained in the Documents and related graphics published on this Website for any purpose.

All such Documents and related graphics are provided "as is" without warranty of any kind, and we hereby disclaim all warranties and conditions with regard to such information, including all implied warranties and conditions of suitability, fitness for a particular purpose, title and non-infringement to the fullest extent permitted by law.

You should also be aware that the Documents and related graphics published on this Website could include technical inaccuracies or typographical errors – We will try to make sure our Documents are accurate though!

The Rules relating to Training Courses and E-learning Materials on our Website

Beyond our Documents, we have paid services and content that may be purchased on our Website in the form of:

• In person face-to-face training or online face-to-face training, including related supporting documentation,  on a wide variety of topics (“Training Courses”); and 
• A wide selection audio visual content and videos, including related supporting documentation, hand-outs, analysis, and technical information, on a wide variety of topics (“E-learning Materials”). 

Much in the same way as our Documents, these Training Courses and E-learning Materials (some of which are free) may be purchased by you, provided that:

• Your attendance to our Training Courses and use of our E-learning Materials is for information purposes;
• Your attendance to our Training Courses and use of our E-learning Materials shall be for non-commercial or personal/internal purposes only;
• You will not copy or post on any network computer or broadcast in any media any supporting documentation or materials relating to our Training Courses or any supporting documentation, hand-outs, analysis, or technical information or materials relating to our E-learning Materials without our written consent; and
• No modifications to E-learning Materials that you are permitted to download is allowed without our written consent. 

Your attendance to our Training Courses and use of our E-learning Materials for any other purpose, or for any purpose not in accordance with these Terms & Conditions, is expressly prohibited and may result in legal action being brought against you by us.

• You may attend Training Courses in person or online, provided these have been purchased from us (you may purchase your attendance on our Website or by speaking with us). 
• You may view the audio visual content and videos for the E-learning Materials on our website, and download the related supporting documentation, hand-outs, analysis, and technical information from our Website. 

You may do both of these things as long as they relate to non-commercial or personal/internal purposes only, and you may only share the E-learning Materials with others within your organisation if we have given you written permission to do so.

Access to E-learning Materials will be ongoing for the duration of the online course, but is limited to the named individual(s) for whom the E-learning Materials have been purchased only (unless we agree that you can nominate a substitute for that individual). Also, access to the E-learning Materials is only permitted if we have received your payment.

If you copy, download, share or repost any part of our E-learning Materials without our written permission you will breach these Terms & Conditions, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of any part of our E-learning Materials you have made. This also may result in legal action being brought against you by us.

All such E-learning Materials and related graphics are provided "as is" without warranty of any kind, and we hereby disclaim all warranties and conditions with regard to such information, including all implied warranties and conditions of suitability, fitness for a particular purpose, title and non-infringement to the fullest extent permitted by law.

How you may purchase attendance to our Training Courses and use of our E-Learning materials 

Our Website has a number of different Training Courses and E-learning materials that are available for you to purchase (some are free too!). 

If you wish to purchase attendance to any of our Training Courses you will need to do the following:

• Choose the Training Courses for which you would like to purchase attendance;
• Choose the number of places or attendees you would like to book on the Training Course(s);
• Click on the “Book Now” button and go to the checkout;
• Complete the order information, including your contact information and (if you would like to pay by invoice) your invoice payment information;
• If you decide to pay:
  • By credit card: Follow the instructions provided by Worldpay (please note that we do not have access to any information that you provide to Worldpay, including any payment details). Once your payment is processed, you will receive an e-mail from WorldPay to confirm receipt of payment. Your invoice will be sent to you shortly afterwards by our finance department.
  • By invoice: Our finance department will send you your invoice by e-mail within the next 2 or 3 working days from the date you fill out the order information. The places or attendees you would like to book will only be confirmed when full payment is received by us, or when an official purchase order is received by us by e-mail or post.
• On receipt of payment, you will receive an e-mail that will contain a link for you to click to confirm your address. Clicking on the link will allow you to register and set up your account. During this step you will be able to change your default username and provide a secure password.
• You are then all set! 

If you wish to purchase use of any of our E-learning Materials you will need to do the following:

• Choose the E-learning materials you would like to purchase;
• Click on the “Book Now” button and go to the checkout;
• Complete the order information, including your contact information and (if you would like to pay by invoice) your invoice payment information;
• If you decide to pay:
  • By credit card: Follow the instructions provided by Worldpay (please note that we do not have access to any information that you provide to Worldpay, including any payment details). Once your payment is processed, you will receive an e-mail from WorldPay to confirm receipt of payment. Your invoice will be sent to you shortly afterwards by our finance department.
  • By invoice: Our finance department will send you your invoice by e-mail within the next 2 or 3 working days from the date you fill out the order information. The use of the E-learning Materials will only be confirmed when full payment is received by us, or when an official purchase order is received by us by e-mail or post.
• On receipt of payment, you will receive an e-mail that will contain a link for you to click to confirm your address. Clicking on the link will allow you to register and set up your account. During this step you will be able to change your default username and provide a secure password.
• You are then all set! 

When you are logged into your account you will have access to our training dashboard on our Website, and will be able to see which Training Courses you are signed up for (if you have purchased attendance to these) or view the videos for the E-learning Materials and download any related supporting documentation, hand-outs, analysis, and technical information, as well as view and change information relating to your account, including your username and password. 

Please note that E-learning Materials or supporting documentation for Training Courses may only be available in the training dashboard for limited time periods – This will depend on the what you have purchased, but we will always tell you the duration of these in advance of you buying them. 

Where you have attended a Training course, whether in person or online, you will be able to download a certificate for your records here too.

How you can cancel or reschedule 

Unless we tell you otherwise in the details of the Training Course or the E-learning Material you buy, you can cancel or reschedule in the following ways:

• Training Courses:
  • Where you cancel your attendance to an in person or online Training Course over four weeks before the start of it, your registration fee will be refunded in full, less a 10% (plus VAT) charge to cover administrative costs.
  • If you cancel between two and four weeks before the start of an in person or online Training Course, you will be refunded 50% of your registration fee.
  • Unfortunately if you want to cancel less than two weeks before the start of an event, your registration fee will not be refunded.
  • We do however accept substitutions at any time, so please let us know in writing of any substitutions you might like to make before the start of a Training Course.
• E-learning Materials: 
  • Once online E-learning Materials have been accessed no refunds will be given. 

How we can cancel 

• Training Courses:
  • We reserve the right to cancel or reschedule bookings for in person Training Courses, including classroom courses or workshops, at our discretion, but will endeavour to inform you as soon as possible in any such instance. If we cancel, we will normally offer you an alternative date. If this date is not convenient or we are not able to offer an alternative, a full refund of the registration fee you have paid will be given to you. Please note that we shall not be responsible for any costs which you have incurred in anticipation of attending the event (such as travelling costs) even if you have notified us that these costs have or will be incurred. Any costs that you incur prior to the event and in anticipation of attendance will be at your risk.

You must keep your account details safe

As mentioned above, when you purchase attendance to our Training Courses or use of our E-learning Materials, you will register for an account on our Website. During this process you will be provided with a username, which will initially be the same as your e-mail address. You may change this to a username of your choice, provided that it is not offensive or the same as another user. You may also choose a password. 

You must treat your username and password as confidential, and you must not disclose them to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms & Conditions.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at legal.request@hrwallingford.com.

Rules about text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Website, our Documents, our Training Courses, or our E-learning Materials for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising, or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Website, our Documents, our Training Courses, or our E-learning Materials, or any data, content, information or services accessed via the same. 
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our Website, our Documents, our Training Courses, or our E-learning Materials, or any data published by, or contained in, or accessible via, our Website or any services provided via, or in relation to, our Website for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in these Terms & Conditions. 

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Rules about linking to our Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, and you must not establish a link to our Website in any website that is not owned by you.

Our Website must not be framed on any other website, but you may create a link to any part of our Website provided you ask us first.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our Website other than that set out above, please contact us at marcomms@hrwallingford.com.

Do not rely on information on this Website as Commercial advice

We are of course experts at providing our services, however, the content on our Website, including the information contained in our Documents, our Training Courses, or our E-learning Materials, is provided for general information only. It is not intended to amount to commercial advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website our Documents, our Training Courses, or our E-learning Materials.

Although we make reasonable efforts to update the information on our Website, including the information contained in our Documents, our Training Courses, or our E-learning Materials, we make no representations, warranties or guarantees, whether express or implied, that such content is accurate, complete, or up to date when you access it.

You must not introduce viruses

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Website or any part of it. 

You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website or any other equipment or network connected with our Website. 

You must not interfere with, damage or disrupt any software used in the provision of our Website or any equipment or network or software owned or used by any third party on which this Website relies in any way. 

You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website, our Documents, our Training Courses, and our E-learning Materials will cease immediately.

Our Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Website, our Documents, the related supporting documentation to our Training Courses, and our E-learning Materials appearing on our Website. These are protected by copyright laws and treaties around the world. All such rights are reserved.

Our status (and that of any identified contributors) as the author, the owner, or the licensee of the Documents, the content of the Training Courses, and E-learning Materials appearing on our Website must always be acknowledged.

If you have purchased the use of our E-learning Materials, upon making payment for such content, we grant you a non-exclusive licence for use of the intellectual property rights in the content of the E-learning Materials for professional development purposes only. This licence will last for the duration in which the E-Learning Materials are available to you.

You are only allowed to use the intellectual property rights arising out of or in connection with this Website, our Documents, the content of our Training Courses, or our E-learning Materials as permitted by these Terms & Conditions. The permitted use specified in these Terms & Conditions does not permit you to commercially use the design or layout of the Website (or any other website owned by, operated by, controlled by, or licensed to, us), or the design or layout of any of the Documents, the content of our Training Courses, or E-learning Materials for your own purposes. 

You are also not permitted to copy, reproduce, or transmit any logo, graphic, sound, or image, including any found in any of the Documents, the content of our Training Courses, or E-learning Materials appearing on our Website, unless in accordance with these Terms & Conditions or if you have express permission from us. 

Our trade marks are registered In The United Kingdom

HR Wallingford and the HR Wallingford logo are registered as trademarks in the United Kingdom. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under these Terms & Conditions in relation to your use of the Documents, the content of our Training Courses, or E-learning Materials. 

Any HR Wallingford trade marks used on this Website belong to us. Our Website may mention the names of third party companies and products – These trade marks are not owned by us, but we do have permission to show them on our Website. 

Any rights relating to our trade marks not expressly granted in these Terms & Conditions are reserved by us.

We are not responsible for websites to which we link

Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

Please note that we have no control over the content of those websites or resources, or the links that they may contain. We also cannot control when or how they are changed or updated, and we are not responsible for any webcasting or any other form of information transmission that you may receive from any linked website. 

We only provide links to third party websites as a convenience for you, and the inclusion of a link to a third party website on our Website does not imply any endorsement from us of the linked website. 

We are not responsible for viruses

We do not guarantee that our Website, our Documents, or our E-learning Materials will be secure or free from bugs or viruses, although we will try to make sure they are!

You are responsible for configuring your information technology, computer programs and platform to access our Website, and you should use your own virus protection software.

Our responsibility for loss or damage suffered by you

Although it is highly unlikely that you will suffer any loss or damage by using our Website, we would like to bring your attention to the following:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Please note that different limitations and exclusions of liability will apply to liability arising as a result of the supply of any equipment or consultancy services to you, which will be set out in our HR Wallingford Standard Terms & Conditions.
• We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • Use of, or inability to use, our Website;
  • Use of or reliance on any content displayed on our Website;
  • Any action or inaction by you based on your reliance on the Documents, the content of our Training Courses, or E-learning Materials as commercial advice.
• In particular, we will not be liable for:
  • Loss of profits, sales, business, or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage.

Which country's laws apply to a dispute?

Our Terms & Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.